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1. Which of the following are the responsibilities of the encoder of a message? Choose all that apply.
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2. Which of the following are guidelines for online communication (instant messages)? Choose all that apply.
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3. Which of the following are benefits of a company adding online chat features to their websites? (Select all that apply)
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4. Which of the following are included in proper usage of e-mail messages? Choose all that apply.
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5. Conflict resolution values include which of the following? Choose all that apply.
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6. Businesses that use texting, state that texting is most effective for: Choose all that apply.
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7. Kirby is presenting a speech concerning the growth of the International Business Training Association over the past two years. He is excited about the numbers of professionals taking advantage of the CBP training, and hopes to relate well with the audience.As he approaches the podium, Kirby takes out his extensive notes. Looking out at the larger-than-expected crowd, he begins reading from the notes. Even so, he walks from one part of the stage to the other, periodically looking into the audience to make some eye contact. As Kirby begins reciting the numbers, his excitement grows, which all can tell from the variance in the pitch of his voice. He soon notices that the people are starting to move around in their seats and realizes that he has spoken twenty (20) minutes over his time allotted. Kirby quickly sums up his speech, thanks those who attended, and quickly walks off stage. What could Kirby have done to have made his speech more effective? (Select all that apply)
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8. Identify the different types of presentations. Choose all that apply.
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9. Sensory language includes which of the following? Choose all that apply.
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10. What are the four (4) basic elements that are required for communication to occur? (Select all that apply)
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